Thank you for visiting the Vlaczek VZW store. This page details the terms and conditions of our Shipping Policy.

Order Processing
All event tickets are sent to the email address provided when purchasing a ticket. We do not ship event tickets by mail unless it’s made by special request

Shipment Confirmation & Order Tracking

After you’ve placed an order, you will receive an order confirmation email and a link where you can download your ticket. At this stage, please allow time for order processing. Normally everything is processed within 5 minutes, but it can take longer for a variety of reasons such as server loads.

Damages, Returns, Exchanges, and Refunds

Please find our refund policy on this page:

If you have any further questions or would like more help, please don’t hesitate to contact us at